Frequently Asked Questions

Hopefully this clears things up. If not, please contact us.


For Site Owners:

How much does this really cost?

The net cost for a standard charger and the TEQ Smart Upgrade is under $1,000, as compared to the current market standard of $6,000 - $10,000. The cost of an installation ranges anywhere from $500 to $100,000 if you need a new panel or transformer. With TEQ, there's no need to upgrade either of these meaning you don't get stuck with a $100,000 bill. 

how long will it take me to break even?

Depending on the usage rate of your chargers and the hourly price you set for your drivers to charge, you can make up the cost of the TEQ system, charging station, and install costs within a year.

is there a limit to the number of stations?

No. Our system is unique in that the potential exists for an infinite number of chargers to be installed and operate at the same time. However, the optimal number of stations per power line will vary depending on the amount of power available and the typical amount of time drivers are parked.

do i have to install the queuing system? what if it don't have enough demand yet?

There is no need to install the queuing system. If you just want to install smart chargers at a low cost, we can do that. With 90% savings compared to the current market leaders, why wouldn't you? If you need to expand later to meet demand, it's no problem at all.

For Drivers:

will my car be charged immediately?

It depends. Our patent-pending algorithms ensure that you get your vehicle charged by the time you request. We optimize who gets charged when and will let you know when it'll be done. 

what if i need to leave earlier than i said?

Not a problem. Simply request a change through the website. We understand that sometimes life just happens, and we don't want to be a roadblock. 

do i have to download an app to charge?

Nope! Just visit our mobile website on any cellular device. Our goal is to make your charging experience as pain-free as possible, so that means no bulky downloads, no special cards, and no fiddling with an unfamiliar station interface. Simply login and charge.